RACKCLOUDSPACE LTD. policies and processes for all operations have been put together considering the best interests of all parties and the latest internet and technological advancements. Although, since the information technology space is dominated by rapid changes in technology, the policies and procedures concerning certain features including client and customer handling, are subject to change. During the course of service, RACKCLOUDSPACE LTD. obtains, stores and transfers information and communication regarding customers and clients that can be regarded as private and sensitive. Some data points from this information, for example customer name, address, contact or data relate to their credit cards, is filled out and given to the company by the customers themselves to proceed with the service.
However, other data points like the customer account status, selection of specific service, or customer usage logs are created, documented, updated and rightfully maintained by the skilled team of professionals at RACKCLOUDSPACE LTD. during the course of service.
RACKCLOUDSPACE LTD. will, at all costs safeguard the confidentiality and sensitive information regarding their customers such as information related to accounts and communications to its fullest capacity in alignment and consistence with the respective state law and considering the best interest of the company, its customers, its partners and its employees. In order to protect any loss, misuse, fornication, fabrication or tampering of any information that was obtained from its customers, databases or other means related to the company, RACKCLOUDSPACE LTD. has appropriate,no-tolerance electronic and managerial actions and procedures in place.
How Is The Customer Data Used?
To improve the overall customer experience with the company, RACKCLOUDSPACE LTD. may share certain information related to customers with its partners. This information, for example; could be shared in order to provide customers with suggestions and information regarding the latest services or products that they might find interesting or to aid the customer into taking full benefit of the services provided by the company. Customer information could also be used to provide suggestions to customers related to upgrades or services.
Alterations And Modifications
Customers have the right to opt out of receiving any email notifications regarding services or upgrades by sending their request over to email@example.com.
In their requests to firstname.lastname@example.org, customers will be required to fill out the name and category of the service in question, the domain/s name (only if applicable), customer contact information, and the date of purchase. However, customers cannot opt out of receiving electronic mails and information that is essential to maintain and update the service or customer accounts.
The company allows most customers to view and change certain data points for example; their sensitive information through their cPanel/account information page. Other customers can avail this service by reaching out with a request to email@example.com. An important thing to keep in consideration is domain name registration information— that contains personal details relating to the customer— which is always available in the registry of domain names and is visible to the public at all times.
Disclosure Of Information And Communications Regarding Customers
RACKCLOUDSPACE LTD. stands strongly against sharing or disclosing sensitive customer information for example; account data unless it is imperative to identify, establish contact, or take any form of legal action against one or more individuals who may be directly or indirectly causing harm to or meddling with the affairs, operations, system, rights or property of the company RACKCLOUDSPACE LTD.. Customers or concerned personnel at RACKCLOUDSPACE LTD. and otherwise, where the company holds good faith,support the fact that the law and legal action require full disclosure of this sort in the mentioned situation.
In addition to this, RACKCLOUDSPACE LTD. holds it against its company’svalues to share or disclose any part of customer communication that the company stores to third parties save the aforementioned situation. However, there are certain situations where the company may find it necessary to disclose such information. These situations include: to ensure smooth operation of service to the client, it falls in line with the company’s strive to protect its legitimate interests and that of its customers, it is necessary as a cooperation step owning to orders to intercept, warrants or any other legal procedures that RACKCLOUDSPACE LTD. establishes to be enforceable and valid. RACKCLOUDSPACE LTD. believes that in these situations providing such information to a law enforcement agency is imperative, especially when the contents have been obtained from the company and appear to point towards the commission of a crime.
RACKCLOUDSPACE LTD. disclaims any intention to alter, edit, fabricate, censor or engage in reviews of customer communications that are stored in the systems by the company or transmitted using certain facilities to customers or other recipients. However, in case of threat or potential harm, RACKCLOUDSPACE LTD. reserves the right to review, delete, block or forward related communications. The grounds of which these actions are justified however, include but aren’t limited to actual or potential threats to the company or violation of any kind of the company’s terms and services.