Support assistant that answers from your own docs
SaaS / Customer support
- Challenge
- A growing support team was buried under repetitive questions whose answers already lived in the product docs and past tickets.
- Solution
- We built a retrieval-augmented assistant grounded on the company's documentation and knowledge base, deployed on the web widget and in Slack, with escalation to a human when confidence was low.
- Impact
- Routine questions were resolved instantly, first-response time dropped from hours to seconds, and agents were freed for complex cases.
- Claude
- RAG
- pgvector
- Node.js