Support
We're here when you need us
Technical support is staffed around the clock. Pick whichever channel suits — they all reach the same team.
Support Options
How to reach us
No portals to hunt through and no ticket limbo — just a direct line to the desk.
FAQs
Common questions
If your question isn't here, send it over — we'll answer it properly.
How do I raise a support ticket?
Use the form on this page, or email our support address directly. Both route to the same desk, which is staffed around the clock.
What are your support hours?
Technical support is available 24/7. Our sales and accounts teams work 10:00–17:00 in UK and US business hours.
How quickly will I get a response?
TODO(client): confirm target response times per severity and per plan before publishing.
Do you help with migrating from another provider?
Yes. Data migration and setup are included free with our managed hosting, and our team will plan the cutover with you to minimise downtime.
What uptime do you guarantee?
TODO(client): the current site states 99.99% in some places and a 100% SLA in others. Confirm the correct figure and which products it covers.
Where are your datacentres?
We operate Tier-certified facilities across three continents, serving customers in the UK, US, Canada and the Middle East.
Submit a support request
Tell us what's happening and we'll pick it up. Include your domain or service reference if you have one.
Looking for something new?
If this is about adding a service rather than fixing one, our sales team can scope it for you.